On Friday July 16, 2021, the easyStorage transport team met at the new company storage facility in Uxbridge

Now able to meet, after carefully abiding by COVID regulations, the existing team from the Hanger Lane depot all attended the get-together. On the agenda?  How to continue improving the easyStorage service to customers from their perspective.

One of the company values that sets apart easyStorage, and indeed most easyGroup companies, is the careful, seamless use of technology to improve customers’ experience and make things (you guessed it!) easy.

There’s some new technology being introduced across the whole easyStorage network, which was a big topic of discussion. I’ll have to leave you with this as a ‘teaser’ - we’ll tell you more about this later, once it’s been rolled out.

The team also spent time discussing how to further improve communication with customers ahead of working with them (collecting or delivering their belongings).

At 4.8/5, the easyStorage TrustPilot profile is great, but until it’s perfect, there’s room for improvement. The team shared their experiences and ideas, some of which will be passed on to all easyStorage franchises across the country.

We’ve included a few photos of the day for you here, but it was not all plain sailing and agreement. Over the sausage and bacon rolls, coffee and tea that kicked off the day, there was much controversy. It was one of the few heated discussions of the day. In a good-natured battle, the team were split right down the middle: HP Sauce or Tomato Ketchup. (For the record, my heart’s with the ketchup crowd!)

For some things in life, there are just no simple answers!