Our moving team and van comes to the location you specified in your order, as close to the time requested as possible. We start the clock once we have arrived.
Please send us an email (firstname.lastname@example.org) or call us (0800 061 4091) and we’ll help you reschedule or cancel your appointment. As long as you cancel or reschedule at least two clear working days before your scheduled appointment, there is no cancellation fee. If you haven’t given two clear working days a £75 fee will [...]
Please call us (0800 061 4091) as soon as you know something has come up. We are here to help you. However, if waiting for you means being late to our next customer, you will understand that we will have to reschedule your appointment. This will come at a cost of £75. We will wait [...]
During your collection, all your items are placed in to easyPods. These are containers that are closed, at your premises, and either a padlock or a numbers security seal is added. You will then be able to see that no one has had access since sending your items to storage.
It’s easy! You can schedule a return delivery by logging into your account, selecting the easyPod you would like returned, and specifying a return delivery date. If you request a final delivery mid storage term, your account will be charged for the time remaining on the term.
It depends on what our diary looks like and the number of items involved. For return deliveries, we require at least 48 hours’ notice. That gives us enough time to plan our schedule and make sure your items are safely loaded in the van. All scheduling is subject to availability so it is best to [...]
To schedule your collection, go to the ‘Choose Your Plan’ on the website and following the booking process. Or, if you would prefer, please call us on 0800 061 4091.